Shipping Policy
Thank you for choosing Hi-Nutrition for your health and wellness needs. Here's our shipping policy to guide you through the process:
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Order Processing Time: We strive to process and dispatch all orders within 1-2 business days after receiving payment confirmation. Please note that orders placed on weekends or holidays may experience slight delays in processing.
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Shipping Charges and Time: We offer free standard shipping for all orders over Rs. 1700/-. For orders below this amount, a nominal shipping fee will be applied. Shipping time may vary depending on your location and the courier service. Typically, it takes 2-4 business days for your order to arrive.
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Replacement Policy: At Hi-Nutrition, we are committed to delivering products of the highest quality. In the rare event that you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the product. We will arrange for a replacement of the same item, subject to availability.
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Return Policy: Please note that we do not offer returns for change of mind or dissatisfaction with the product. However, if you receive an incorrect item, please contact our customer support team within 48 hours of receiving the product. We will assist you in arranging a replacement for the correct item.
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How to Initiate a Replacement: To initiate a replacement for a damaged, defective, or incorrect item, please contact our customer support team at 0309 777 96 62. Provide them with your order details, including the order number and a clear description or photo of the issue. Our team will guide you through the replacement process.
We value your satisfaction and aim to ensure a smooth shopping experience. If you have any further questions or concerns about our shipping policy, please don't hesitate to reach out to our customer support team for assistance.